Coming in May 2021, the MyDTA Mobile App!
The MyDTA Mobile App is “Everything you need – to be driven!” MyDTA is Duluth Transit Authority’s official App for mobile ticketing and trip planning. You can purchase your ticket to wherever you’re headed, whenever you like! With MyDTA, you can:
- Buy and activate fares instantly using electronic payments.
- Buy peak, off-peak, and all other pass types electronically.
- Purchase and store multiple tickets on your phone for future use.
- Simplify your boarding. Just tap your ticket and wait for the beep!
- Pay a single fare or group fare for multiple riders.
- Save your card info to make next time even faster.
- Get real-time trip planning information.
This new app will make life easier as a transit rider by giving you the opportunity for faster and simpler purchases, boarding, and management of your DTA experience. The MyDTA App is part of the “Better DTA Movement”, a family of recent and upcoming projects aimed at giving you a better DTA! Check out more by expanding the sections below:
How to use the MyDTA App
Instructions and Video Guide Coming Soon!
Frequently Asked Questions
FAQ’s are coming soon!
Terms and Conditions
DTA Terms and Conditions
The following terms and conditions (the “Terms”) govern your access to, and use of, the Duluth Transit Authority (DTA) MyDTA app, with mobile sales provided by Masabi LLC “Masabi”, including, without limitation, provision of the DTA software application (MyDTA app), the web portal (https://duluth.justride.tickets/ ) (the “Site”) and related products (including Mobile Passes, as defined below) and customer support services. For these Terms, the meaning of “MyDTA app” does not include any physical transit services provided in connection with the purchase and use of Mobile Passes.
If you have any questions regarding the use of the MyDTA app, please refer first to the Support and Communications section of these Terms. All other questions or comments about the ticket should be directed to the DTA Customer Services at 218-722-7283.
**1. Mobile Passes**
A Mobile Pass refers to a type of pass valid for use on a DTA-operated vehicle, which is purchased through the DTA’s mobile app or the Transit App on an iOS or Android device, or via the Site.
When a Mobile Pass is purchased through the MyDTA app, the Mobile Pass will be placed in the “Ticket Wallet” section of the MyDTA app. The Mobile Pass must be activated using the MyDTA app before boarding a DTA transit vehicle.
DTA officials reserve the right to verify Mobile Passes while in use. You must display the previously activated Mobile Pass immediately upon the request of a DTA official who will inspect or validate the Mobile Pass, which may include electronic scanning. Your Mobile Pass should be displayed clearly on the mobile phone screen when asked by a DTA official, police officer, or bus operator to view the Mobile Pass. Persons without a valid Mobile Pass or other paid fare are unlawfully obtaining DTA services and may be subject to fines under Minnesota Statute 609.855, “Crimes Against Transit.” The Mobile Pass must be retained during your entire trip on a DTA-operated transit vehicle. If the Mobile Pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the MyDTA app you will also delete your Mobile Passes. If you reinstall the MyDTA app on the same device it was deleted, your Mobile Passes will be downloaded to the device. If you change mobile devices, you can have your purchased passes transferred to the new device but only if you have created an account. You cannot print DTA Mobile Passes. The security of your mobile phone or Mobile Pass is your responsibility. In the event that the Mobile Pass or your mobile phone is lost or stolen, the DTA will not provide a duplicate or replacement Mobile Pass or refund your purchase.
Your DTA Mobile Pass will be sold to you via DTA’s Mobile Pass partner, Masabi. The Mobile Pass itself creates a contract between you and the DTA for the provision of the transport services that the MobilePass allows you to use. The DTA provides transit services to you under the Mobile Pass and in no event will Masabi be responsible for or have any liability to you in relation to DTA transit services or their availability or performance (including your use or access to any DTA operated vehicle, the DTA network, your use of any services provided under your Mobile Pass or for your use of the MyDTA app).
**2. Prices and Receipts**
The price of a Mobile Pass is the same as a pass you purchase from other DTA sales options. When you purchase a Mobile Pass on the MyDTA app you will be notified of the price of the Mobile Pass before you confirm your purchase. For more information on fares please visit the DTA fare information web page – https://www.duluthtransit.com/home/getting-there/fares-and-passes/.
**3. Reduced Fare**
When you purchase a reduced fare Mobile Pass on the MyDTA app you must be eligible for reduced fare and have approval from the DTA. For more information on reduced fares please visit https://www.duluthtransit.com/home/getting-there/fares-and-passes/
**4. Transit Mobile Application**
The MyDTA app, the Site, and the respective contents thereof are protected by US and international copyright, trademark laws, and other laws. Unauthorized use of the DTA’s MyDTA app, the Site, or their respective contents may violate such copyright, trademark, and other laws.
You do not and will not own the DTA MyDTA app or any information that is provided to you through the MyDTA app, the Site, or by DTA or our third-party service providers. However, you are granted the limited, non-exclusive, revocable, non-transferable license to download, install, and use the MyDTA app on your mobile device, and to access and use the Site, to purchase Mobile Passes and access certain information relating to the MyDTA app in accordance with these Terms.
The MyDTA app and the Site are provided to you free of charge, on an “as is” basis, and you use them at your own risk. The DTA shall endeavor to use reasonable care and skill in providing the MyDTA app, within a reasonable time, in accordance with these Terms. Otherwise, except as and where expressly provided in these Terms, the DTA specifically disclaims any representations, endorsements, guarantees, and warranties regarding the MyDTA app, the Site, or their respective contents, or any other services or products provided in connection therewith, including any warranties that the MyDTA app will be provided without interruption, or that the MyDTA app or any associated content will be secure, accurate, current, complete, or error-free.
All products, services, or content provided by third-parties are provided “as is” and any representations or warranties of or concerning any such third-party products, services, or content are strictly between you and the third-party providers.
The DTA can suspend access to purchasing Mobile Passes through the MyDTA app and can do so for any reason.
** 5. Registration**
If you wish to utilize the MyDTA app, there are two registration options available to you via the MyDTA app and the Site. You can either chose to use a guest account or register for a user account. A guest account is available to purchase peak, off-peak, and Day Passes only.
If you choose the option to create a guest account, you will be required to provide an email address for the purpose of obtaining your purchase receipts only. If you choose to register for an account with full access to your transaction history and other information, in addition to an email address, you may be required to provide certain other information (“Registration Data”) about yourself, as well. The following conditions will apply to your provision of such Registration Data:
- You agree that the Registration Data you provide is accurate, complete, and will be kept up-to-date. Failure to do so will constitute a breach of these Terms and may result in termination of your account and access to the MyDTA app without notice to you.
- You are responsible for maintaining the security and confidentiality of your account user identification (“User ID”) and password. You are solely responsible for all activities that occur through the use of your User ID, password, and mobile device.
- You agree not to access or use, or attempt to access or use, the MyDTA app or any part thereof using the identity or the Registration Data of any person other than yourself.
- You agree to immediately notify the DTA of any unauthorized use of User ID or password.
- From time to time, you may be asked via an email message from the DTA or Masabi LLC, the DTA MyDTA app provider, to confirm your account or any Registration Data related thereto. If such information is not confirmed, your account may be deleted by the DTA without notice to you. Once your account has been deleted, your account information may be retained or removed by the DTA in accordance with the Privacy Act of 1974 (Pub.L. 93–579, 88 Stat. 1896, enacted December 31, 1974, 5 U.S.C. § 552a), a United States federal law and the Minnesota Government Data Practices Act, Minnesota Chapter 13, as it applies to data collected, created, received, maintained, or disseminated by the DTA.
** 6. Privacy**
The DTA is subject to the Privacy Act of 1974 and the Minnesota Government Data Practices Act, Minnesota Chapter 13, as it applies to data collected, created, received, maintained, or disseminated by the DTA. The Registration Data and any other personal information provided by you in connection with the MyDTA app will be used for the purposes of processing your user account registration, providing you with the MyDTA app (including support), and communicating with you regarding the MyDTA app and your account.
** 7. Methods of Payment**
The following methods of payment will be accepted for Mobile Pass purchases: MasterCard/MasterCard Debit, Visa/Visa Debit, Discover and American Express. All prices indicated in the MyDTA app are stated in US Dollars.
** 8. Conditions of Use**
In connection with your use of the MyDTA app, you agree that you will not:
- restrict or inhibit any other user or other person from using the MyDTA app, including, without limitation, by means of hacking or defacing any portion of the MyDTA app;
- use the MyDTA app or any products provided by the DTA in connection therewith for any unlawful purpose;
- engage in any activity that could compromise the security of or disrupt or interfere with the MyDTA app or the Site;
- transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive or harmful nature;
- modify, adapt, copy, sub-license, translate, sell, reverse engineer, decompile, or disassemble any portion of the MyDTA app or the Site, or otherwise attempt to derive any source code or underlying ideas or algorithms or any part of the MyDTA app or the Site;
- remove any copyright, trademark, or other proprietary rights notices contained within the DTA MyDTA app or the Site;
- use any robot, spider, offline reader, site search/retrieval application, or any other manual or automatic device or process to retrieve, index, data mine, or in any way reproduce or circumvent the navigational structure or presentation of the MyDTA app, the Site, or their respective content; or
- take any action that imposes or may impose (in the DTA ‘s sole discretion) an unreasonable or disproportionately large load on the DTA ‘s infrastructure, or on the infrastructure of the DTA’s third party providers.
** 9. Data Charges**
The MyDTA app is free, but data charges may be incurred to you by your cell phone network provider. The MyDTA app requires a correctly configured and functional wireless internet data connection, both for the initial download and installation onto a mobile device and for the purchase of Mobile Passes. You are responsible for any such costs. The DTA will not take responsibility for any connectivity issues you may experience.
** 10. Support and Communications**
If you have any questions or problems with the MyDTA app, please review the DTA’s FAQs at https://www.duluthtransit.com/home/getting-there/fares-and-passes/ for answers to the most common questions the DTA receives from its users. If that does not answer your questions, please contact the DTA at 218-722-7283. (Please do not contact Masabi LLC or any distributor of the DTA MyDTA app for a support request as they will not be able to assist you.)
The DTA MyDTA app will not work on all mobile devices. Currently, supported device platforms include Apple iOS and Google Android. The DTA makes no warranty or representation regarding the continued availability, content, or performance of such support. Download and operational success may depend on your device’s settings.
The DTA may send communications to you through the MyDTA app or any email or phone number provided as part of Registration Data. These communications may include marketing material, technical, and support information, and information on updates or changes. By registering for an account through the MyDTA app or the Site, you agree to allow the DTA to provide you with such communications.
Please note that the DTA may cease to operate and support the MyDTA app, or a particular version of it, at any time. If this happens, you will be unable to access the MyDTA app (or relevant version of it) and you may be unable to download or install updates of the MyDTA app. The DTA may also require you to delete the MyDTA app from your mobile device, or to remotely deactivate your account on your mobile device at any time and for any reason at the DTA’s sole discretion.
**11. Availability & Updates**
The Mobile Pass can be used on DTA fixed-route transit system. The travel is based on fare applicability on DTA fixed-route buses at the time of purchasing a Mobile Pass. The Mobile Pass is valid when it is activated on the MyDTA app after purchase. You may not start your trip on a DTA bus until you have a valid Mobile Pass. Once purchased, the Mobile Pass will specify the fare type, the validity of the Mobile Pass and its expiration date.
The DTA reserves the right to issue updates to the MyDTA app, in which case you may not be able to continue use of the version of the MyDTA app installed on your mobile device without downloading the latest update. The DTA recommends that you download and install all updates issued. The DTA is not liable for errors which become apparent in old versions of the MyDTA app.
The DTA has the right, at our sole discretion, to suspend access to the Mobile Passes available through the MyDTA app or the Site at any time and for any reason, with or without notice. Except when the DTA suspects fraudulent activity or believes that you are seeking to access or use Mobile Passes other than in accordance with these Terms, the DTA will use reasonable effort to only suspend access when carrying out maintenance on the MyDTA app, the Site, or the systems supporting them.
**12. Changes, Refunds and Pass Expiration**
The DTA only allows the user to self-refund their purchase for 5 minutes if purchased in error. After the 5-minute period, the DTA has a no refund policy. Mobile Passes cannot be changed, cancelled, or refunded beyond the 5-minute window after purchase. Off-peak, peak, day-pass, and 7-day passes will expire 3-months after purchase. 31-day passes will expire after 6-months. Summer Youth Passes will expire after August 31st of the purchase year. To transfer your unused tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device. Please note, accounts can only be transferred between devices three times in six months.
**13. Materials, Ownership and Restrictions on Use**
The MyDTA app is operated by the DTA and is owned by the DTA or its third-party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links, and any intellectual property and other rights relating thereto, are and will remain the property of the DTA or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the MyDTA app), reproduce, republish, upload, post, transmit or distribute the MyDTA app or any of its content without the prior written permission of the DTA and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the MyDTA app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the MyDTA app. Use or downloading of the MyDTA app is conditioned on acceptance of the Terms herein. By using or downloading the MyDTA app, you agree to such Terms. To be clear, the MyDTA app is supplied to you by the DTA; neither Masabi nor any of the DTA’s other third-party licensors shall have any liability to you arising out of or in connection with the MyDTA app.
The laws of the State of Minnesota shall govern all rights and obligations under these Terms, without giving effect to any principles of conflicts of laws.
** 14. Liability Disclaimer**
You understand and agree that in no event will DTA be liable for any direct or indirect damages, even if DTA is aware of the possibility of such damages, including without limitation, loss of profits or any other special, consequential, exemplary, or incidental damages, however caused, whether based upon contract, negligence, strict liability in tort, product liability, warranty, or any other legal theory, arising out of or related to your use of the MyDTA app, DTA services, or data. Neither DTA nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the MyDTA App or any Mobile Pass. These Terms intend that this limitation should apply even if it causes any warranty to fail of its intended purpose. Any further terms and conditions imposed by the DTA regarding services will apply to all such transit services provided to you in connection with Mobile Passes purchased through the MyDTA app or the Site and you should read such additional terms and conditions carefully.
You agree to indemnify, defend, and hold harmless the DTA, ATE Management of Duluth, and First Transit, Inc., and its officials, officers, employees, contractors, and authorized agents and representatives from and against all fines, suits, proceedings, liability, loss, damages, injury (including injuries resulting in death), demand, action, cost, expense, or claim of any kind (including, without limitation, lawyers’ fees) in any way arising out of your use or misuse of, or inability to access or use, the MyDTA app, the Site, or any Mobile Pass, products, or services provided in connection therewith.
DTA reserves the right at any time and from time to time to modify or discontinue the MyDTA App or the Site, temporarily or permanently, with our without notice to you. You agree that DTA, ATE Management of Duluth, and First Transit, Inc., will not be liable to you for any modification, suspension or discontinuance of the MyDTA app or the Site. You agree that DTA, in its sole discretion, may terminate your password, account or use of the MyDTA app or the Site, and remove and discard any content within the MyDTA app or the Site, for any reason, including, without limitation, our belief that you have violated or acted inconsistently with the letter or spirit of the Terms herein. You agree that any termination of your access to the MyDTA app or the Site under any provision of these Terms may occur without prior notice to you, and you also agree that DTA will not be liable to you for any termination of your access to the MyDTA app or the Site, or in supplying DTA services or data.
**17. No Warranty **
You agree that the MyDTA app, the Site, DTA services, or data are provided to you *as is* and *as available* without any warranty of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. DTA does not warrant that the MYDTA app, the Site, DTA services or data will be available at any given time, secure, accurate, or free of error. You use the MyDTA app, the Site, DTA services or data at your own risk, and you assume the risk that the MyDTA app, the Site, DTA services or data may provide incorrect information to you or your designees, as well as the risk that any material downloaded by you from the MyDTA app or the Site may cause loss of data or damage to your device or system.
**18. All Rights Reserved**
All materials published on the MyDTA app or the Site, including, but not limited to, trademarks, service marks, maps, schedules, arrival information, fare information, photographs, and illustrations (collectively the “Content”) are the property of the DTA unless otherwise indicated. Third party trademarks are the property of their respective owners. You may use the Content displayed on the MyDTA app or the Site. Any other use, including reproduction, modification, distribution, transmission, republication, display or performance, is strictly prohibited without the express written consent of the DTA.
All Content of the MyDTA app or the Site, including pictures, is the property of DTA or its Content suppliers, and is protected by United States and international copyright laws. The compilation of the Content on the MyDTA app and the Site is the exclusive property of the DTA and is likewise protected by US and international copyright law.
All trademarks, service marks and trade names (“Trademarks”) of the DTA used herein and the DTA logos are Trademarks or Registered Trademarks of DTA and may not be used in any manner that is likely to cause confusion, or in any manner that disparages or discredits the DTA. DTA Trademarks may not be used in connection with the products or services of others, except for the use of a text link or a DTA web page logo to link to the MyDTA App or Site. All other trademarks not owned by DTA that appear on the MyDTA app or Site are the property of their respective owners.
** 19. Other Terms**
The DTA may amend or update these Terms from time to time. Whenever you make a purchase via the DTA MyDTA app or the Site, you will be asked to confirm your acceptance of the most up-to-date version of these Terms. If you do not agree to any changes the DTA makes to these Terms, you should stop using the DTA MyDTA app and the Site, as your use of the MyDTA app or the Site after the effective date of such changes will constitute your continued acceptance of these Terms, as updated.
These Terms (as may be amended, updated, or supplemented from time to time) are intended by the DTA to set out the entire agreement between the DTA and you with respect to your use of, and the provision by the DTA, of the Mobile Pass. The DTA recommends that you read them carefully to protect your own interests and to ensure that you understand your rights and obligations hereunder.
The invalidity of any term or provision of these Terms will not affect the validity of any other provision. Waiver by DTA of strict performances of any provision of these Terms will not be a waiver of or prejudice DTA’s right to require strict performance of the same provision in the future or of any other provision of these Terms.
These Terms constitute the complete and exclusive agreement between you and the DTA with respect to the subject matter herein and supersedes all prior oral or written understandings, communications, or agreements not specifically incorporated herein. DTA reserves the right to modify or revise these Terms at any time.
Transit Mobile Trip Planning
Fare Capping Information