What is STRIDE?

STRIDE – Special Transit RIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA). STRIDE operates within 3/4 of a mile from the DTA’s regular routes in the City of Superior, Proctor, Hermantown, and Rice Lake and within the city boundaries of Duluth.

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Hours

Duluth
  • Duluth, MN
  • SUPERIOR, MN
Weekdays 4:25 AM - 1:20 AM
Saturdays 6:20 AM - 12:00 AM
Sundays 7:35 AM - 10:20 PM
Weekdays 5:50 AM - 7:08 PM
Saturdays 6:44 AM - 7:08 PM
Sundays 10:44 AM - 7:01 PM
Who Can Ride STRIDE?

Individuals whose disabilities prevent them from boarding, riding on, or deboarding regular route DTA buses may qualify for this service. A physician’s statement is required. People with temporary disabilities are eligible while the condition exists. Inability to get to a DTA bus stop is NOT a major factor in determining STRIDE eligibility.

How do I register for STRIDE?

To apply for STRIDE service call the STRIDE office at:

218-722-3327

Weekdays between 7:30 a.m. and 4:00 p.m. and you’ll be mailed an ADA Eligibility Application for Certification. This application is also available to download:

Download Application

Fill out the questionnaire and then give it to your physician. Your physician will complete the form and send it to STRIDE for review. STRIDE staff will promptly review the information and contact you regarding your eligibility.

Cancellations & Limitations

Cancellations of scheduled STRIDE trips should be made as soon as possible so that other passengers can utilize the service. Cancellations must be made at least two (2) hours in advance of the scheduled pick-up time.
Riders who miss scheduled trips without proper cancellation may lose their ability to use STRIDE service. Riders may not alter scheduled destinations once they are made without contacting the STRIDE office a day in advance of the trip. STRIDE maintains the right to refuse service to unruly passengers if necessary.

STRIDE Fares

The fare for STRIDE is $1.50 during off-peak hours and $3.00 during peak hours.

Peak hours are from 7:00 a.m. to 9:00 a.m. and from 2:30 p.m. to 6:00 p.m. on weekdays.

All other times are considered off-peak hours. Fares must be paid in exact change. For your convenience, books containing 10 one-dollar and-fifty-cents tickets are also available for purchase from the STRIDE drivers.

Fares & Passes

Companion Riders

Up to three companion riders may accompany a STRIDE rider if space permits.

Companion riders need not be certified for STRIDE, but must pay a fare. STRIDE riders must inform the scheduler about companion riders when the trip is scheduled.

Personal care attendants ride for FREE.

Stride guide

STRIDE Drivers and Vehicles

STRIDE drivers are licensed professionals specially trained to provide assistance from origin to destination as needed by each passenger. Drivers will assist passengers onto the vehicle and assist them with seat belts and wheelchair securement as needed. All STRIDE vehicles meet ADA requirements.

Suggestions, Complaints and Protests

STRIDE wants to hear from you!

The service is only as good as you help make it. Please contact STRIDE with your questions, suggestions and any concerns you have.

218-722-3327

Wheelchair Information
Wheelchairs must meet ADA design standards.

Wheelchairs should be no more than 30 inches wide and 48 inches long.  The weight of the rider and wheelchair should be less than 600 pounds.

Legitimate safety requirements include such circumstances as:

1) a wheelchair of such size that it would block an aisle or would be too large to fully enter a vehicle,
2) would block the vestibule or would interfere with the safe evacuation of passengers in an emergency.

Contact the STRIDE office for further information at:

218-722-3327

STRIDE Safety

Passengers on STRIDE are required to wear safety belts. Drivers will offer assistance with belts as needed. Restraint seats for children are not provided by STRIDE and are therefore the responsibility of the passenger.

STRIDE and the DTA

The Duluth Transit Authority (DTA) manages STRIDE. An independent contractor provides the scheduler and vehicle operators.

STRIDE offices are located at the DTA Operations Center at:

2402 W. Michigan St.
Duluth, MN 55806

Meetings
2019 Meeting Dates
January 9, 2019

Agenda

May 15, 2019

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September 18, 2019

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Committee Members

District 1 (June 2021)

Becky Jakubek

District 2

Vacant

District 3 (May 2022)

Marci Tuggle

District 4

Vacant

District 5 (June 2020)

Vacant

Superior

Vacant

At Large (June 2020)

Lynn Maine

At Large (June 2020)

Zoey Leege

At Large (June 2020)

Roberta Cich

DTA Board Representative (June 2022)

Josh Smerdon

To contact the STRIDE Committee, please use send an email to STRIDE Director at planning@duluthtransit.com or call 218-623-4316.

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