What is Stride?
STRIDE - Special Transit RIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA). STRIDE operates within 3/4 of a mile from the DTA’s regular routes in the City of Superior and within the city boundaries of both Duluth and Proctor.
|Weekday||4:25 a.m. - 1:20 a.m.||5:50 a.m. - 7:08 p.m.|
|Saturdays||6:20 a.m. - 12 a.m.||6:44 a.m. - 7:08 p.m.|
|Sundays||7:35 a.m. - 10:20 p.m.||10:44 a.m. - 7:01 p.m.|
Who Can Ride STRIDE?
Individuals whose disabilities prevent them from boarding, riding on, or deboarding regular route DTA buses may qualify for this service. A physician’s statement is required. People with temporary disabilities are eligible while the condition exists. Inability to get to a DTA bus stop is NOT a major factor in determining STRIDE eligibility.
HOW CAN YOU REGISTER FOR STRIDE?
Certification for STRIDE is easy! Call the STRIDE office at 218-722-3327 weekdays between 7:30 a.m. and 4:00 p.m. and you’ll be mailed an ADA Eligibility Application for Certification. It is also available online at duluthtransit.com under the “Accessibility” tab at the top of the home page. Fill out the questionnaire and then give it to your physician. Your physician will complete the form and send it to STRIDE for review. STRIDE staff will promptly review the information and contact you regarding your eligibility.
Riding STRIDE is easy
STRIDE office (218-722-3327) weekdays between 7:30 a.m. and 4:00 p.m. to reserve trips. Trips may be scheduled up to 7 days in advance. STRIDE will allow a limited number of subscription trips for individuals with routine schedules. Same day STRIDE trips may also be scheduled based on availability.
Cancellations - Limitiations
Cancellations of scheduled STRIDE trips should be made as soon as possible so that other passengers can utilize the service. Cancellations must be made at least three (3) hours in advance of the scheduled pick-up time. Riders who miss scheduled trips without proper cancellation may lose their ability to use STRIDE service. Riders may not alter scheduled destinations once they are made. STRIDE maintains the right to refuse service to unruly passengers if necessary.
The fare for STRIDE is $1.50 during off-peak hours and $3.00 during peak hours. Peak hours are from 7:00 a.m. to 9:00 a.m. and from 2:30 p.m. to 6:00 p.m. on weekdays. All other times are considered off-peak hours. Fares must be paid in exact change. For your convenience, books containing 10 one-dollarand-fifty-cents tickets are also available for purchase from the STRIDE drivers.
three companion riders with space permitting. Companion riders need not be certified for STRIDE, but must pay a fare. STRIDE riders must inform the scheduler about companion riders when the trip is scheduled. Personal care attendants ride for FREE.
STRIDE Drivers and Vehicles
STRIDE drivers are licensed professionals specially trained to provide assistance from origin to destination as needed by each passenger. Drivers will assist passengers onto the vehicle and assist them with seat belts and wheelchair securement as needed. All STRIDE vehicles meet ADA requirements.
Suggestions, Complaints and Protests
STRIDE wants to hear from you. The service is only as good as you help make it. Please contact STRIDE with your questions, suggestions and any concerns you have. Please call 722-3327 or 722-SAVE during business hours.
if the lift and vehicle can physically accommodate them, unless doing so is inconsistent with legitimate safety requirements. Legitimate safety requirements include such circumstances as a wheelchair of such size that it would block an aisle or would be too large to fully enter a vehicle, would block the vestibule or would interfere with the safe evacuation of passengers in an emergency. Contact the STRIDE office for further information.
Passengers on STRIDE are required to wear safety belts. Drivers will offer assistance with belts as needed. Restraint seats for children are not provided by STRIDE and are therefore the responsibility of the passenger.
STRIDE and the DTA
The Duluth Transit Authority (DTA) manages STRIDE. An independent contractor provides the scheduler and vehicle operators. STRIDE offices are located at the DTA Operations Center at 2402 W. Michigan St. Duluth, MN 55806. Call 218-722-4426 for information.