What is STRIDE?
STRIDE – Special Transit RIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA). STRIDE operates within 3/4 of a mile from the DTA’s regular routes in the City of Superior, Proctor, Hermantown, and Rice Lake and within the city boundaries of Duluth.
Hours
Duluth
- Duluth, MN
- SUPERIOR, MN
| Weekdays | 4:10 AM - 12:26 AM |
|---|---|
| Weekends | 5:30 AM - 10:59 PM |
| Weekdays | 4:10 AM - 12:26 AM |
|---|---|
| Weekends | 5:30 AM - 10:59 PM |
Who Can Ride STRIDE?
Individuals whose disabilities prevent them from boarding, riding on, or deboarding regular route DTA buses may qualify for this service. A physician’s statement is required. People with temporary disabilities are eligible while the condition exists. Inability to get to a DTA bus stop is NOT a major factor in determining STRIDE eligibility.
How do I register for STRIDE?
To apply for STRIDE service call the STRIDE office at:
Weekdays between 7:30 a.m. and 4:00 p.m. and you’ll be mailed an ADA Eligibility Application for Certification. This application is also available to download:
Download Application
Fill out the questionnaire and then give it to your physician. Your physician will complete the form and send it to STRIDE for review. STRIDE staff will promptly review the information and contact you regarding your eligibility.
Learn About our Accessibility and Advisory Committee!
Accessibility Advisory Committee
The Accessibility Advisory Committee was established by the authority of the Duluth Transit Authority (DTA) Board of Directors. It serves in an advisory role resource to the DTA. Its purpose is to provide the DTA with recommendations on the DTA’s compliance with the Americans with Disabilities Act (ADA), facilitate the dialogue between the DTA and the disability community, advocates on behalf of the disability community and increase the use of the DTA’s services by people with disabilities.
We are looking for members to round out the newly reimagined committee. Learn more HERE, and discover how you can get involved Today!
Click the link below to get access to the Accessibility Advisory Committee Board Meeting info:
https://duluthtransit.civicclerk.com/web/Home.aspx
Board meeting minutes are available throughout the calendar year. Archived minutes are available by contacting:
Riding STRIDE is Easy
Reserve your trip
Call the STRIDE office weekdays between 7:30 a.m. and 4:00 p.m.
Trips may be scheduled up to 7 days in advance. STRIDE will allow a limited number of subscription trips for individuals with routine schedules. Same day STRIDE trips may also be scheduled based on availability.
Cancellations & Limitations
Cancellations of scheduled STRIDE trips should be made as soon as possible so that other passengers can utilize the service. Cancellations must be made at least two (2) hours in advance of the scheduled pick-up time.
Riders who miss scheduled trips without proper cancellation may lose their ability to use STRIDE service. Riders may not alter scheduled destinations once they are made without contacting the STRIDE office a day in advance of the trip. STRIDE maintains the right to refuse service to unruly passengers if necessary.
STRIDE Fares
The fare for STRIDE is $1.50 during off-peak hours and $3.00 during peak hours.
Peak hours are from 7:00 a.m. to 9:00 a.m. and from 2:30 p.m. to 6:00 p.m. on weekdays.
All other times are considered off-peak hours. Fares must be paid in exact change. For your convenience, books containing 10 one-dollar and-fifty-cents tickets are also available for purchase from the STRIDE drivers.
Companion Riders
Up to three companion riders may accompany a STRIDE rider if space permits.
Companion riders need not be certified for STRIDE, but must pay a fare. STRIDE riders must inform the scheduler about companion riders when the trip is scheduled.
Personal care attendants ride for FREE.
STRIDE Drivers and Vehicles
STRIDE drivers are licensed professionals specially trained to provide assistance from origin to destination as needed by each passenger. Drivers will assist passengers onto the vehicle and assist them with seat belts and wheelchair securement as needed. All STRIDE vehicles meet ADA requirements.
Suggestions, Complaints and Protests
STRIDE wants to hear from you!
The service is only as good as you help make it. Please contact STRIDE with your questions, suggestions and any concerns you have.
Wheelchair Information
Wheelchairs must meet ADA design standards.
Wheelchairs should be no more than 30 inches wide and 48 inches long. The weight of the rider and wheelchair should be less than 600 pounds.
Legitimate safety requirements include such circumstances as:
1) a wheelchair of such size that it would block an aisle or would be too large to fully enter a vehicle,
2) would block the vestibule or would interfere with the safe evacuation of passengers in an emergency.
Contact the STRIDE office for further information at:
STRIDE Safety
Passengers on STRIDE are required to wear safety belts. Drivers will offer assistance with belts as needed. Restraint seats for children are not provided by STRIDE and are therefore the responsibility of the passenger.
STRIDE and the DTA
The Duluth Transit Authority (DTA) manages STRIDE and provides the scheduling and vehicle operations.
STRIDE offices are located at the DTA Operations Center at: