The DTA's mission is to provide a public transit service that is safe, convenient, efficient and affordable.
Arrive at your bus stop early. When the bus arrives, do not stand in the street or crowd the curb. Avoid running after a bus you have missed.
Be careful when boarding. All buses are equipped with a kneeling feature that lowers the step. Passengers can ask the bus operator to activate the kneeling feature while boarding the bus.
Always use caution in poor weather conditions. Rain and snow can make the bus floor slippery. Use hand rails at all times as steps can be slippery too.
Have your cash fare, fare card or bus pass ready before boarding. Being ready is safer and helps the buses stay on schedule.
After boarding, move quickly to an available seat. Hold on to the stantion poles, handrails and fitted handles while walking in the aisle. Passengers may only stand if there are no seats available. Standing beyond the yellow line near the bus operator is prohibited.
Conversations with bus operators must be trip or transit related. Casual conversations with the bus operator are distracting and not allowed.
Strollers, carts and packages cannot block the aisle. They must be stored under or between the seats. These items may not be stored in the area reserved for disabled passengers. Children are not allowed to remain in a stroller once the bus is in motion. Adults must be in control of their children and they must be seated if available.
Upon reaching your destination, alert the bus operator by pulling the “Stop Requested” wire or by pressing the button. Stay in your seat until the bus has come to a complete stop. Exit out of the rear door and use the handrails while doing so.
Passengers should never cross in front of a DTA bus. Always cross the street at intersections once the bus has left the bus stop and all traffic is clear.
Regular-route buses feature plastic bins near the front that are for storing grocery items only.
Smoking and/or chewing tobacco products are not allowed. Use of electronic cigarettes is also prohibited. Smoking or using electronic cigarettes within 15 feet of any bus stop is prohibited.
Eating is not allowed on the bus.
Drinking is allowed from a covered container.
Passengers must remove any trash they have generated during the trip. The bus operator has a trash can available for this purpose.
Customers with disabilities may be accompanied by a service animal. ADA allows persons with disabilities to bring service animals on board transit vehicles. Service animals do not need special identification. A transit property has the right to determine if the animal is a service animal and what service it provides. If you have a question regarding the validity of the service animal report the incident upon return to the DTA and an Operations Supervisor will investigate the matter.
Service animals must be under the control of the owner. Should an animal be out of control or pose a threat to the safety or another person on board, the owner may be asked to exit the bus. The Dispatcher must be notified whenever a passenger is asked to leave a bus.
Loud music, talking and other disruptive behaviors are not allowed.
Bicycles are not permitted inside the bus. If the bike rack is full, passengers with bicycles must take the next scheduled bus.