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Fixed Route Personal Care Attendant Policy

If riders require a Personal Care Attendant (PCA) to assist them while traveling due to a disability, the PCA is eligible to ride for free.

At the time of boarding, a PCA must present the bus operator with identification that shows they are designated as the riders PCA. If a PCA is unable to provide proper identification they will be required to pay the fare.

Proper identification includes one of the following:

  • ID badge from hospital, nursing home or other care facility
  • Written notice from hospital, nursing home or other care facility identifying PCA and client relationship

A PCA must travel from the origin to the destination with their client in order to not pay a fare. If a PCA does not exit the bus at the destination of the client they will be required to pay the fare for the remainder of their trip.

Companions are not considered PCAs if they do not have professional identification that indicates they are employed as a PCA. A spouse or other family member is not considered a PCA. All companions must pay the fare for each ride regardless if they riding to assist the passenger.

PCAs also travel for free with their clients on DTA’s STRIDE Paratransit service.

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